Terms and Conditions

This site owned by Rakkaudella chocolates with registered office at Ezhumuttom P.O, Thodupuzha, Kerala, India .

COPYRIGHT

All content included on this site, such as images, text, graphics, logos, is the property of Rakkaudella Chocolates. You are only allowed to visit and make purchases with this website you are not allowed any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any downloading or copying of account information for the benefit of another merchant. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Rakkaudella. You may not use any proprietary information (including images, text, and page layout) of rakkaudella.in

MODIFICATIONS OF THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Some product packages as shown in the website may different from the original package .

REFUSAL OF ORDERS

Rakkaudella reserves the right to refuse or cancel any order, at any time, without any reason. If such cancellation happens we will inform you as soon as possible .If the payment is already done the refund will be provided as soon as possible . This website purchacing facility is not intended for bulk orders.so if you had any bulk order queries please contact as through “info@rakkaudella.in” so we reserve the right to limit the quantity that can be purchased per order or per person.

ERRORS IN PLACING ORDER

There are chances of human error like sending different product , or different quantity from the actual orders you placed in such case you contact as within one week from the day you received the product .we will either refund or replace the product. Changes in terms and condition Rakkaudella reserves the right to change in Terms and condition ,Privacy policy , and Refund policy at any time without prior notice.

INDEMNIFICATION

You agree to defend, indemnify and hold Rakkaudella Chocolates and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site and your violation of our terms.

DISPUTES

Any dispute relating in any way to your visit to rakkaudella.in or to products you purchase through it shall be submitted to confidential arbitration in Muttom, India;

CANCELLATION

If you want cancel a particular order you had to cancel within 24 hours of placing the order.

BUSINESS MODEL

We manufacture our own products.

We maintain our own inventory.

We only deals with product manufactured by us.

REFUND POLICY

In case your order has already been shipped, it will only be eligible for replacement or refund if found damaged or unfit for consumption. If you found the products are damaged you. If you found the product damage you raise your complaint to info@rakkaudella.in or call to 8921385817 our customer service will audit your complaint and will refunded within 3 to 7 working days if your complaint found genuine.

SHIPPING POLICY

Currently our shipping is only limited within India. Once you place the order we will make the shipment within 48 hours Monday – friday. We ship the product through our delivery partner. If your location is not under the delivery agencies service we will ship it through India Post which have service in every part of India. We cost ₹50 for every order under ₹500. Once the item is shipped you will provide a tracking Number for tracking of the product. Usually the delivery take place within 7 – 10 working days however we are not liable for any delay caused by the delivery agencies. We are also not responsible for the return of product by the delivery partner due to your absence at the location of address you provide for delivery. No refund will initiated for such case.

MANUFACTURING LICENSE

Form C issued by Government of Kerala, Commisionerate of Food Safety, Food Safety and Standards Authority of India, License under FSS Act, 2006.

FSSAI License details:

License Number: 11321006000061

Kind of Business: Manufacturer – General Manufacturing
Dairy Business Details: No
Category of License: State License
Issued On: 25-01-2022 (Renewal License)
Valid Upto: 14-02-2023 (For details, refer Annexure)

CONTACT US

RAKKAUDELLA CHOCOLATES,

EZHUMUTTOM PO,

THODUPUZHA,

KERALA, INDIA.

Ph: 89213 85817

Email: info@rakkaudella.in

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